Shipping policy

SHIPPING & COLLECTION POLICY

Last updated: 14 October 2026

Thank you for shopping with Mushroom’s Oyster. We currently deliver within South Africa and also offer collection where available. The delivery or collection options available for your order, together with any applicable charges and estimated timeframes (where provided), will be displayed at checkout before you place your order.

PROCESSING & DELIVERY

We prepare orders after payment is confirmed. Processing, dispatch and delivery times may vary depending on product availability, personalised messages, destination, courier services and other circumstances. Any estimated timeframe provided on our website or at checkout is indicative rather than a guaranteed delivery date, unless expressly agreed otherwise.

Shipping methods, charges and estimated timeframes may change for future orders. The methods and charges confirmed at checkout for your order will apply to that order, subject to applicable law and any changes subsequently agreed with you. We will contact you if a material issue affects your order.

DELIVERY CHARGES

Standard delivery within South Africa is currently offered at no additional charge. The available delivery methods and any charges for your order are shown at checkout before payment and may change for future orders. Please review the information displayed at checkout before placing an order.

COLLECTION

Collection remains an option when offered at checkout. If you select Collection, we will confirm the collection arrangements and notify you when your order is ready. Please wait for this confirmation before travelling to collect.

TRACKING

Where tracking is available for your selected delivery method, we will share the relevant details after dispatch. Tracking updates may depend on the delivery provider.

SHIPPING DESTINATIONS

Online delivery is currently offered within South Africa. Please contact us before ordering if you wish to enquire about delivery elsewhere.

DELIVERY DETAILS & SUPPORT

Please check the delivery address and contact information supplied at checkout. Contact us promptly if you need to request a change, or if an order is lost, damaged or significantly delayed. We will assist with your enquiry and any remedies available under applicable law.

ORDER CHANGES & CANCELLATIONS

Please contact us as soon as possible to request a change or cancellation. Changes may not be possible once an order has been dispatched. Returns and refunds are handled in accordance with our Refund Policy and applicable law.

CONTACT

For delivery and collection queries, email charnem1997@gmail.com.