Refund policy

REFUND & RETURNS POLICY

Last updated: 14 October 2026

RETURNS

Return eligibility depends on the item and the reason for the return, subject to your rights under applicable law. Where a return is accepted, the item should be returned in the condition received, unused where appropriate, and with its original packaging where reasonably possible, unless a different arrangement is agreed or applicable law provides otherwise.

Please contact us before returning an item so we can advise on the available options and arrangements.

HOW TO REQUEST A RETURN

Email us with your order number and the reason for your request. We will explain the return process and any applicable delivery or collection arrangements. Return-related costs, where applicable, may vary depending on the reason for the return and the available return method. They will be communicated when the return is arranged, subject to applicable consumer protection laws.

DAMAGED, INCORRECT OR DEFECTIVE ITEMS

Please contact us promptly if your order arrives damaged, defective or different from what you ordered, so we can assist with the appropriate remedy under applicable law.

PERSONALISED ITEMS

Personally signed or personalised books may have different eligibility for change-of-mind returns. Please contact us before returning any personalised item. This does not limit your statutory rights regarding faulty, incorrect or otherwise non-compliant goods.

EXCHANGES

Please contact us to discuss available exchange options before returning an item.

REFUNDS

Where a refund is approved, we will confirm the arrangement and refund method. Refund processing time can vary depending on the payment provider and circumstances, subject to any applicable legal requirements. This policy does not limit any non-waivable consumer rights.

CONTACT

For cancellations, returns, exchanges, damaged items or refunds, email charnem1997@gmail.com and include your order number.